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Privacy Policy
This privacy policy sets out how Famous Makes Direct uses and protects any information that you give Famous Makes Direct when you use this website. Famous Makes Direct is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Famous Makes Direct may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at famousmakesdirect@gmail.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
Magento Cookies
Magento is the software that enables the main functionality of our website and includes our product catalogue, prices and checkout process.
| Cookie Name | Cookie Description |
|---|---|
| CART | The association with the customer's shopping cart. |
| CATEGORY_INFO | Stores the category info on the page to load pages faster. |
| COMPARE | The items in the customer's Compare Products list. |
| CUSTOMER | An encrypted version of the shopper's customer ID. |
| CUSTOMER_AUTH | Indicates if the customer is currently logged in to the store. |
| CUSTOMER_INFO | An encrypted version of the shopper's customer group. |
| EXTERNAL_NO_CACHE | Indicates if caching is disabled or enabled. |
| FRONTEND | The customer's session ID. |
| GUEST-VIEW | Determines if guests can edit their orders. |
| LAST_CATEGORY | The last category visited by the shopper. |
| LAST_PRODUCT | The most recent product viewed by the shopper. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates if the cache can be used to store information. |
| PERSISTENT_SHOPPING_CART | A link to information about the shopper's cart and viewing history. |
| RECENTLYCOMPARED | Items recently compared b the shopper. |
| STF | Information on products the shopper has emailed to friends. |
| STORE | The store view or language chosen by the shopper. |
| USER_ALLOWED_SAVE_COOKIE | Indicates if the shopper allows cookies to be saved. |
| VIEWED_PRODUCT_IDS | The products recently viewed by the shopper. |
| WISHLIST | An encrypted list of products added to the shopper's wishlist. |
| WISHLIST_CNT | The number of items in the shopper's wishlist. |
Google Cookies
We also use some Google cookies that provide analytics about the website which help us monitor usage statistics of our website.
| Cookie Name | Cookie Description |
|---|---|
| _utma | Identifies shoppers and sessions. |
| _utmb | Determines new sessions/visits. |
| _utmc | Determines if the shopper is in a new session/visit. |
| _utmz | Saves the traffic source or campaign that explains how the shopper reached your site. |
HotJar
HotJar is a tool we use on our website that anonymously records mouse clicks, mouse movements and scrolling. This gives us some insight into how users navigate around our website and helps us to make improvements to it.
| Cookie Name | Cookie Description |
|---|---|
| _hjClosedSurveyInvites | Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. |
| _hjDonePolls | Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. |
| _hjMinimizedPolls | Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. |
| _hjDoneTestersWidgets | Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. |
| _hjMinimizedTestersWidgets | Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimised when the visitor navigates through your site. |
| _hjIncludedInSample | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
Zopim/Zendesk Cookies
We also use some Zopim/Zendesk cookies to be able to have chat functionality with customers on the site. For more info see: http://www.zopim.com/privacy
| Cookie Name | Cookie Description |
|---|---|
| __cfduid | This cookie is used to be able to have chat functionality with customers on the site. |
| __zlcmid | This cookie is used to be able to have chat functionality with customers on the site. |